IT Support Specialist
- Department : Managed Services Team
- No. of Openings : 1
- Job Type : Full-Time
- Location : Kerala, India
- Working days : Weekly 06 days. Monday To Saturday.
- Application Deadline : Feb 10, 2026
- Experience Required : 1-2 years in IT support or managed services
We are looking for a dedicated IT Support Specialist to join our Managed Services team. The role involves providing technical support to clients, resolving infrastructure issues, and maintaining system reliability across networks, desktops, and servers.
Key Responsibilities:
Deliver remote and on-site IT support for clients under managed services agreements
Maintain and troubleshoot hardware, software, and network infrastructure
Proactively monitor systems and resolve incidents before they escalate
Document service requests, issues, and resolutions accurately
Collaborate with internal teams for escalated support needs
Required Qualifications & Skills:
Diploma or degree in IT, Computer Science, or related field
Strong experience with Windows/Linux environments, routers, firewalls, and VPNs
Excellent troubleshooting and problem-solving skills
Client-facing experience with a focus on service quality
Familiarity with ticketing systems and ITSM tools is a plus
You might also have...
- Passion for technology
- You have high standards and want to make a difference with your work
- You are always trying to improve
Benefits:
Competitive salary
- Exposure to real-world IT infrastructure and systems
- Supportive team and ongoing training opportunities
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